Deloivery & Returns Policies
Handling Errors and Faulty Products
Items that have been customised are not eleigle for a refund.
In the event of an error in personalisation on our part or a faulty product, we will take full responsibility and resolve the issue promptly. All return shipping costs will be covered by us, and a replacement will be arranged immediately.
Delivery Information
We offer the option to ship your order to an alternative address, such as when sending a gift.
For orders placed before 1 PM, we will process and dispatch them the same day, excluding weekends. Orders placed on weekends will be dispatched the following Monday (or Tuesday if it falls on a Bank Holiday).
All items are sent via Royal Mail 1st Class Signed For, with delivery expected the next working day, though this cannot be guaranteed.
If your order is time-sensitive, we recommend contacting us to arrange an upgrade to a guaranteed Next Day or Express delivery service for an additional fee.
While we strive to meet your requested delivery date, we cannot guarantee delivery on the specified day.
Some frequently asked questions
All orders will be sent by Royal Mail 1st class signed for
Orders placed before 1 pm will be dispatched on the same day except for weekends where they will be dispatched on the following Monday (Tuesday if Bank Holiday).
As soon as your order has been dispatched a tracking number will be sent to you.
No invoices will be in the package.
Yes, we offer a gift card service.
The Royal Mail will leave a card for you.
Orders that have been personalised cannot be returned or exchanged unless they are faulty.
Please contact us within 30 minutes of placing your order to make any changes or amendments.