FAQ

Frequently Asked Questions

We have assembled some of the more often asked questions about our printing and embroidery services. As always we are here to talk so if you want to know something else please get in touch. Thank you!

What are the delivery options?

All orders will be sent by Royal Mail 1st class signed for

When will my order be dispatched?

Orders placed before 1 pm will be dispatched on the same day except for weekends where they will be dispatched on the following Monday (Tuesday if Bank Holiday).

How will I know my goods have been dispatched and can they be tracked?

As soon as your order has been dispatched a tracking number will be sent to you.

I want to send a gift to someone but don’t want them to see any invoice or price. Will there be an invoice in the package?

No invoices will be in the package.

Can I provide you with a specific gift message?

Yes, we offer a gift card service.

What will happen if I miss the delivery?

The Royal Mail will leave a card for you.

What if I no longer require the order or need an exchange?

Orders that have been personalised cannot be returned or exchanged unless they are faulty.

I would like to make a change to my order.

Please contact us within 30 minutes of placing your order to make any changes or amendments.